Use Cases

Diagram

Use case for Student (Lennard Giorgi)

Use case 1: Checking Flight Status

Title: Real-Time Flight Updates for a Stress-Free Journey
Scenario: Lennard wants to ensure his flight from Boston (BOS) to Los Angeles (LAX) is on time.
Steps:

1. Lennard opens the app and ask for his flight status.
2. He enters his flight number or selects his flight route.
3. The app displays the current flight status (e.g., "On Time") along with departure gate details.
4. He enables notifications to receive updates about any changes to the flight status or gate.
5. The app sends real-time alerts for any delays or cancellations.

Outcome: Lennard stays informed and avoids unnecessary stress before his flight.

Use case 2: Airport Navigation Assistance

Title: Finding the Gate and Amenities at a Busy Airport
Scenario: Lennard wants to navigate Boston Airport efficiently and find his departure gate.
Steps:

1. Lennard ask about Airport Navigation feature in the app.
2. He selects Boston Airport (BOS) from a list or via GPS detection.
3. The app provides a map of the airport, highlighting the location of his gate, security checkpoints, and amenities like cafes.
4. Lennard follows the suggested route to his gate, with walking time estimates provided.

Outcome: Lennard reaches his gate without any confusion, even during the busy holiday season.

Use case for frequent business traveler(James Carter)

Use case 1: Flight Delay Notifications

Title: Proactive Notifications for a Tight Schedule
Scenario: James needs updates about any delays on his flight from New York (JFK) to London (LHR) to ensure his packed schedule remains intact.
Steps:

1. James accesses the app and enters his flight details.
2. He subscribes to delay notifications for his flight.
3. The app monitors real-time flight updates and alerts James about a potential 30-minute delay.
4. The app suggests rebooking options or alternative flights if the delay exceeds a threshold.

Outcome: James adjusts his schedule proactively, ensuring minimal disruption.

Use Case 2: Loyalty Points Tracking

Title: Maximizing Airline Loyalty Benefits
Scenario: James wants to track and redeem his loyalty points for this flight.
Steps:

1. James opens the "Loyalty Points" section of the app and connects his airline account.
2. The app shows his current balance and potential redemptions for upgrades or services.
3. James uses his points to access an airport lounge for a more comfortable experience.

Outcome: James maximizes his loyalty benefits for a smoother and more productive trip.

Use Cases for Old Couple (Margaret and Robert Bennett)

Use Case 1: Accessibility Assistance

Title: Ensuring Accessibility for Older Passengers
Scenario: Margaret and Robert want to request wheelchair assistance and aisle seats for their flight from Miami (MIA) to Chicago (ORD).
Steps:

1. They open the app select their flight and request wheelchair assistance and aisle seats.
2. The app confirms their requests and sends reminders about the assistance at the airport.
3. On arrival at the airport, they use the app to locate the assistance desk.

Outcome: Margaret and Robert experience a smooth and stress-free journey.

Use Case 2: Managing Extra Luggage

Title: Baggage Policy Guidance and Tracking
Scenario: Margaret and Robert want to carry gifts for their family and ensure they comply with baggage policies.
Steps:

1. They access the "Baggage Info and Tracking" section in the app.
2. They input their airline name and view specific baggage policies (e.g., weight limits, charges for extra luggage).
3. After check-in, they scan their baggage tags into the app to track their luggage in real-time.
4. Notifications are sent when their luggage is loaded, in transit, and ready for pickup.

Outcome: Margaret and Robert travel with peace of mind, knowing their baggage is secure and within airline limits.