Question 1
Do users already have human-to-human conversations about this task or topic?
Answer: Yes, users often inquire with airline representatives or customer service for real-time flight updates.
Question 2
Is the interaction brief, with minimal back-and-forth dialog?
Answer: Yes, retrieving flight status typically requires only the flight number and delivers a concise response.
Question 3
Do users feel comfortable talking or typing about this topic?
Answer: Yes, most users feel at ease asking about their flight status.
Question 4
Would users have to tap multiple times to complete the task with a screen?
Answer: Yes, users might need to navigate menus or search for flight details manually, which could take time.
Question 5
Might users have to navigate multiple apps or widgets to complete the task with a screen?
Answer: Yes, they might switch between the airline app, flight tracking apps, or their calendar.
Question 6
Can users do this task when their hands or eyes are busy?
Answer: Yes, the chatbot sends proactive updates without requiring the user to interact actively.
Question 7
Is the feature difficult or cumbersome to find?
Answer: No, enabling notifications is relatively easy, but monitoring delays manually requires consistent checking.
Question 8
Can users do this task while multitasking?
Answer: Yes, but typing or searching for flight details might interrupt other activities.
Why these features makes sense
- Speed and Accuracy: Chatbots can fetch real-time data from integrated systems and deliver precise information in seconds.
- Availability: Unlike human customer support, chatbots are available 24/7, ensuring users get updates anytime they need.
- Ease of Use: Chatbots handle natural language queries (e.g., "What’s the status of my flight?") without requiring users to navigate complex interfaces.
- Scalability: Chatbots can assist thousands of users simultaneously, ensuring consistent and efficient service during peak times.