Sample Dialogs

Example 1: Lennard confirming the Flight status and other concerns.

Bot: Good day! How can I assist you today?

Lennard: Hi, I want to confirm my flight from Boston to Los Angeles on December 20th.

Bot: Sure! Can you provide your booking reference or ticket number?

Lennard: It’s ABC12345.

Bot: Thank you! I’ve located your booking. Your flight is confirmed:

• Departure: Boston (BOS), December 20th, 8:00 AM.

• Arrival: Los Angeles (LAX), December 20th, 11:30 AM.

  Is there anything else I can help with?

Lennard: Are there any delays expected?

Bot: Currently, your flight is on schedule. I recommend checking for anything else on your departure gate. Anything else?

Lennard: No, that’s all. Thank you!

Bot: You're welcome! Have a safe journey and enjoy your holidays!

Example 2: James Carter travelling for business

Bot: Good day! How can I assist you today?

James: I want to confirm my flight from New York to London on January 15th.

Bot: Certainly. Could you provide your booking reference or ticket number?

James: It’s XYZ98765.

Bot: Thank you! Your booking is confirmed:

• Departure: New York (JFK), January 15th, 6:00 PM.
• Arrival: London (LHR), January 16th, 6:30 AM.
  Return Flight: January 18th, 8:00 PM.
  Do you need assistance with anything else?

James: Yes, can you tell me if there are any delays or gate changes?

Bot: Currently, your flight is on schedule with no gate changes. We’ll notify you via email or text if there are any updates. Is there anything else?

James: Can you confirm if my loyalty points have been applied?

Bot: Yes, your loyalty points have been applied, and the discount was reflected in your final payment. Anything else I can assist with?

James: No, that’s all. Thanks.

Bot: You're welcome! Safe travels and best of luck with your conference.

Example 3: Mr Bennett asking about their flight status and confirmation about assistance

Bot: Good day! How can I help you today?

Margaret: Hello, we’d like to confirm our flight from Miami to Chicago on February 10th.

Bot: Of course. Could you please share your booking reference or ticket number?

Margaret: It’s DEF45678.

Bot: Thank you! Your booking is confirmed:

• Departure: Miami (MIA), February 10th, 9:00 AM.
• Arrival: Chicago (ORD), February 10th, 11:30 AM.
  Return Flight: February 20th, 3:00 PM.
  Would you like assistance with anything else?

Margaret: Are there any delays for the February 10th flight?

Bot: As of now, your flight is on time. We recommend arriving 3 hours early as airports can be busy. Would you like real-time updates closer to your departure?

Margaret: Yes, that would be helpful. Can you also confirm if Robert’s wheelchair assistance has been arranged?

Bot: Yes, wheelchair assistance has been confirmed for both departure and arrival. Is there anything else I can do for you?

Margaret: No, thank you!

Bot: You're welcome! Have a safe and comfortable trip, Margaret and Robert!