Do users already have human-to-human conversations about this task or topic?\
Do users already have human-to-human conversations about this task or topic?\
**Answer:** Yes, users often inquire with airline representatives or customer service for real-time flight updates.
**Answer:** Yes, users often inquire with airline representatives or customer service for real-time flight updates.
> Question 2
> Question 2
Is the interaction brief, with minimal back-and-forth dialog?\
Is the interaction brief, with minimal back-and-forth dialog?\
**Answer:** Yes, retrieving flight status typically requires only the flight number and delivers a concise response.
**Answer:** Yes, retrieving flight status typically requires only the flight number and delivers a concise response.
> Question 3
> Question 3
Do users feel comfortable talking or typing about this topic?\
Do users feel comfortable talking or typing about this topic?\
**Answer:** Yes, most users feel at ease asking about their flight status.
**Answer:** Yes, most users feel at ease asking about their flight status.
> Question 4
> Question 4
Would users have to tap multiple times to complete the task with a screen?\
Would users have to tap multiple times to complete the task with a screen?\
**Answer:** Yes, users might need to navigate menus or search for flight details manually, which could take time.
**Answer:** Yes, users might need to navigate menus or search for flight details manually, which could take time.
> Question 5
> Question 5
Might users have to navigate multiple apps or widgets to complete the task with a screen?\
Might users have to navigate multiple apps or widgets to complete the task with a screen?\
**Answer:** Yes, they might switch between the airline app, flight tracking apps, or their calendar.
**Answer:** Yes, they might switch between the airline app, flight tracking apps, or their calendar.
> Question 6
> Question 6
Can users do this task when their hands or eyes are busy?\
Can users do this task when their hands or eyes are busy?\
**Answer:** Yes, the chatbot sends proactive updates without requiring the user to interact actively.
**Answer:** Yes, the chatbot sends proactive updates without requiring the user to interact actively.
> Question 7
> Question 7
Is the feature difficult or cumbersome to find?\
Is the feature difficult or cumbersome to find?\
**Answer:** No, enabling notifications is relatively easy, but monitoring delays manually requires consistent checking.
**Answer:** No, enabling notifications is relatively easy, but monitoring delays manually requires consistent checking.
> Question 8
> Question 8
Can users do this task while multitasking?\
Can users do this task while multitasking?\
**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
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## Why these features makes sense
* _Speed and Accuracy: _Chatbots can fetch real-time data from integrated systems and deliver precise information in seconds.
* _Availability_: Unlike human customer support, chatbots are available 24/7, ensuring users get updates anytime they need.
* _Ease of Use:_ Chatbots handle natural language queries (e.g., "What’s the status of my flight?") without requiring users to navigate complex interfaces.
* _Scalability:_ Chatbots can assist thousands of users simultaneously, ensuring consistent and efficient service during peak times.
