@@ -37,3 +37,10 @@ Is the feature difficult or cumbersome to find?\
...
@@ -37,3 +37,10 @@ Is the feature difficult or cumbersome to find?\
Can users do this task while multitasking?\
Can users do this task while multitasking?\
**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
## Why these features makes sense
* _Speed and Accuracy: _Chatbots can fetch real-time data from integrated systems and deliver precise information in seconds.
* _Availability_: Unlike human customer support, chatbots are available 24/7, ensuring users get updates anytime they need.
* _Ease of Use:_ Chatbots handle natural language queries (e.g., "What’s the status of my flight?") without requiring users to navigate complex interfaces.
* _Scalability:_ Chatbots can assist thousands of users simultaneously, ensuring consistent and efficient service during peak times.
