right-fit.md

-> Question 1 
+> Question 1
 
 Do users already have human-to-human conversations about this task or topic?\
 **Answer:** Yes, users often inquire with airline representatives or customer service for real-time flight updates.
 
-> Question 2 
+> Question 2
 
 Is the interaction brief, with minimal back-and-forth dialog?\
 **Answer:** Yes, retrieving flight status typically requires only the flight number and delivers a concise response.
 
-> Question 3 
+> Question 3
 
 Do users feel comfortable talking or typing about this topic?\
 **Answer:** Yes, most users feel at ease asking about their flight status.
 
-> Question 4 
+> Question 4
 
 Would users have to tap multiple times to complete the task with a screen?\
 **Answer:** Yes, users might need to navigate menus or search for flight details manually, which could take time.
 
-> Question 5 
+> Question 5
 
 Might users have to navigate multiple apps or widgets to complete the task with a screen?\
 **Answer:** Yes, they might switch between the airline app, flight tracking apps, or their calendar.
 
-> Question 6 
+> Question 6
 
 Can users do this task when their hands or eyes are busy?\
 **Answer:** Yes, the chatbot sends proactive updates without requiring the user to interact actively.
 
-> Question 7 
+> Question 7
 
 Is the feature difficult or cumbersome to find?\
 **Answer:** No, enabling notifications is relatively easy, but monitoring delays manually requires consistent checking.
 
-> Question 8 
+> Question 8
 
 Can users do this task while multitasking?\
-**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
\ No newline at end of file
+**Answer:** Yes, but typing or searching for flight details might interrupt other activities.
+
+## Why these features makes sense
+
+* _Speed and Accuracy: _Chatbots can fetch real-time data from integrated systems and deliver precise information in seconds.
+* _Availability_: Unlike human customer support, chatbots are available 24/7, ensuring users get updates anytime they need.
+* _Ease of Use:_ Chatbots handle natural language queries (e.g., "What’s the status of my flight?") without requiring users to navigate complex interfaces.
+* _Scalability:_ Chatbots can assist thousands of users simultaneously, ensuring consistent and efficient service during peak times.
\ No newline at end of file