-**System Persona** refers to the virtual assistant or chatbot's character that is designed to interact with users, guiding them through processes, answering questions, and offering support. It represents the "face" of the system, providing a personalized and engaging experience for users.
-**User Personas** are fictional representations of different user types who interact with the system. These personas are created based on research and observations of real users, allowing us to understand their needs, motivations, and challenges when using the system. By considering these personas, we can ensure that the system meets the requirements and expectations of its diverse users.
